LAJ Apresiasi Hasil Survey Kepuasan Masyarakat Terhadap Dinas Penanggulangan Dan Penyelamatan DKI Jakarta 2021

Ervan Purwanto, Insiator LAJ

MEGAPOLITANPOS.COM. JAKARTA- Dinas Penanggulangan Dan Penyelamatan Pemprov DKI Jakarta merilis hasil survey terhadap kepuasan masyarakat Rabu, 5 Juni 2021. Dalam hasil survey sudin Penanggulangan Dan Penyelamatan Jakarta Timur mendapat hasil tertinggi tingkat kepuasan masyarakat dari 5 sudin di DKI yaitu 90,30 persen dari 529 responden, disusul sudin Jakarta Selatan 86,87 persen dari 874 respoden, Sudin Jakarta Barat 85,71 persen dari 406 responden, Sudin Jakarta Utara 85,48% dari 490 responden, dan Sudin Jakarta Pusat 83,53 persen dari 472 responden.

Dari total 2.771 responden, paling banyak keluhan pada fasilitas yang dimiliki Dinas Penanggulangan Dan Penyelamatan Pemprov DKI Jakarta. Masyarakat menilai bahwa fasilitas yang dimiliki tidak memadai, perlu diperbaharui, ketersediaan APAR, pengadaan dan isi ulang hidran, fasilitas keamanan di masyarakat yang masih kurang safety, peralatan rescue yang tidak sesuai, volume air sedikit, peralatan sering tidak berfungsi, kebersihan, tidak adanya pos damkar tingkat kelurahan, tidak punya perahu kecil masuk gang saat evakuas ibanjir, dan tidak adanya tangki air.

Dalam hal kecepatan masyarakat menilai petugas sering telat, dan lama untuk datang ke lokasi, kurangnya antisipasi kondisi akses jalan macet. Sementara dalam hal respon call center, masyarakat menilai bahwa telpon call center sulit dihubungi, dan kurang cepat dalam menanggapi pengaduan, masyarakat juga meminta agar call center dipermudah dengan nomor telepon gratis.

Menanggapi hasil survey tersebut, Ervan Purwanto, inisiator Lingkar Aktivis Jakarta (LAJ) mengatakan, Dinas Penanggulangan Dan Penyelamatan Pemprov DKI Jakarta menjadi bagian penting dalam pelayanan terhadap masyarakat, bukan hanya dalam penanganan kejadian musibah kebakaran saja namun juga peristiwa kemanusiaan lainnya.

“Terutama dimasa pandemi Covid 19 ini, kehadiran Dinas Penanggulangan Dan Penyelamatan Pemprov DKI Jakarta sangatlah sentral, terutama dalam hal preventif dengan terus melakukan penyemprotan disinfektan dilokasi lokasi yang warganya banyak terpapar virus Corona.” Ujar Ervan dalam siaran persnya hari ini (30/6) di Jakarta.

Ervan menambahkan, dalam hal penanganan musibah kebakaran memang tidak bisa hanya mengandalkan personil dinas pemadam kebakaran yang cukup terbatas begitu pula dengan armada atau peralatan dan perlengkapan penunjang lainnya.

“Harus ada kebijakan kebijakan atau program yang tepat, terutama dilokasi lokasi padat penduduk dan jauh dari sumber air.” ungkapnya

Ervan mengusulkan agar pemprov DKI dapat menambah pembuatan sumur sumur sumber air atau hydrant disekitaran wilayah yang padat pemukiman, hal ini bisa saja disinergikan dengan program sumur resapan yang sudah diprogramkan oleh pemrov DKI Jakarta.

“Sumur sumur air atau hydrant untuk sangat penting sebagai penanganan awal oleh warga.
Dibeberapa kejadian kita sama sama ketahui sulitnya armada pemadam kebakaran melintasi dikarenakan lokasi kebakaran yang sempit dan tidak bisa dilewati atau macetnya lalu lintas sehingga menghambat perjalanan armada dinas pemadam kebakaran.” Ungkap Ervan

Ervan juga menyampaikan apresiasi kepada Dinas Penanggulangan Dan Penyelamatan Pemprov DKI Jakarta atas hasil survey yang menunjukan tingginya kepuasan masyarakat terhadap kinerja pelayanan Dinas Penanggulangan Dan Penyelamatan Pemprov.

“LAJ sangat mengapresiasi kerja kerja yang dilakukan oleh personil dinas pemadam kebakaran. Kami berharap dari hasil survey ini Dinas Penanggulangan Dan Penyelamatan dapat terus memperbaikin kekurangan yang dikeluhkan masyarakat DKI” tutupnya.

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